Passengers with special needs

Special Services

Passengers in wheelchairs

The passenger’s wheelchair is not considered as part of the baggage allowance, this means that can be transported at no cost. The wheelchair can only be transported as documented baggage.

Interjet can transport battery-powered wheelchairs, as long as the batteries are sealed in order to avoid leakage of its contents or provided they are gel batteries such as the electrolyte type, batteries must be disconnected and the terminals insulated to prevent accidental short circuits.

Constraints regarding the transportation of motorized wheelchairs are available at sales offices, call centers and directly at airports. If you have any questions regarding objects or equipment you want to document, please contact us.

Passengers who require breathing supports during flight

Passengers in need may carry and use their respiratory support system in the cabin area, provided that the equipment is certified by the FAA and fits under the seat in front of the traveling passenger.

Consider that, by order of the General Director of Civil Aviation, the transport of equipment for storage, generation of, or distribution of medical oxygen is not permitted. The only equipment permitted is the POC (Portable Oxygen Concentrator).

The corresponding Medical Certificate must be presented and the dimensions of the respiratory support equipment must not exceed 35 x 30 x 25 cm. If you require this service, please contact our customer Care Center as early as possible here