General Terms and Conditions of Air Transportation Service


Ticket and Confirmation Key

The expedition of Tickets, or in its case, of the Confirmation Key, are fool proof of service contract and acceptance of all terms and conditions established in such contract, as well as the specific conditions of the hired service, such as flight date, schedule, origin and destination. The air transportation services hired with the Airline, will have indefinite validity, as long as the foreseen requirements of clause 3.7 of this Contract are fulfilled.


The flight schedules will be published and/or established according to the twenty-four hour format (24, processing starting from 00:00 hrs.,and until 23:59 hrs., being the responsibility of the passenger to show for documentation and boarding gate in a timely manner, following the anticipated times that have been indicated.

Taxes and Charges

The taxes, rights and other charges that are imposed by the federal, state, or city government, in their corresponding attributing scopes, the authorities or the airport operators, in relation with the respective flight, shall be the passengers’ responsibility, who should pay them entirely in addition to the respective fare.


The Airline reserves the right to establish offered fares to the public for each one of the routes or operated flights, as well as to modify them, at any moment and without previous notice.

One-way and Connecting Flights

The air transportation services provided by the Airline are " From - To Flights"/ “Round Flights” or "One way Flights" exclusively, so no other service should be considered as "Round Flight", "Connecting Flight" or "Transfer Passenger Flight" or of luggage to other flights.

Changes in Flight and Transfer of Rights and Responsibilities

The passenger will have the right to make changes in flight, name, schedule, date and/or destination, as long as it is requested at least 2 (two) hours before flight departure to the service originally purchased and as long as there is availability in the new flight; when dealing with changes in flight, schedule, date and/or destination. The passenger members of the Club Interjet, can change their flight schedule to an earlier departure time with no additional charge, as long as there are seats available in the new chosen flight. The passenger must pay the applicable charges, for changes the Airline has pre-established for this events, as well as the difference between the Fare already paid and the existing fare at the moment of making the change.



The passenger must arrive to the Airline check-in counters, installed at the airport of departure, with at least two (2) hours of anticipation in national flights and with three (3) hours for international flights, so that the Airline can expedite the boarding pass and, if needed, check the baggage. The passenger must show the Ticket or indicate the Confirmation Key, as well as show an official and valid photo ID to the Airline personnel. You will need these requirements in order to check baggage and expedite the appropriate Boarding Pass.


Passengers with a boarding pass should be at the indicated gate, at least 30 minutes before departure time indicated in the boarding pass for domestic flights and at least 50 minutes in advance for international flights. The passenger must show an official ID and boarding pass to the Airline Staff before boarding the aircraft.

Seat Assignment

Seat assignment will be subject to availability at the moment of purchasing the service, of documenting or boarding the aircraft. The seat assignment could be confirmed or freely modified by the Airline, due to operational or security issues or to specific needs that may arise at the time of departure.


Checked Baggage

Baggage that the passenger checks-in and registers, should not exceed 55 pounds and its combined length, width and height must measure 8’11” or less.

Overweight or Oversized Baggage

When a passenger's checked baggage exceeds the allowed weight, the Airline reserves the right to transport the baggage considering the available capacity of the aircraft. In such cases, the passenger will have to pay a corresponding fee, according to their pre-established rates for such instances.

Restricted and Dangerous Items

It is prohibited to carry any of the following items on Checked-in Baggage:

Objects susceptible to risking the aircraft's safety, the passengers or the goods on board of such aircraft, according to what's declared by the Civil Aviation Law and its guidelines, Domestic and International air regulations and in the manuals and conditions of the same Airline. Here are some but are not limited to the following:

  • Flammable liquids or gasses (gasoline, paints, and gas refills)
  • Firearms or Explosives (Ammunition, fireworks, signal flares)
  • Industrial products or household goods (bleach, aerosols, mercury or solvents)
  • Matches or Lighters
  • Corrosive materials (acids, wet batteries, etc)
  • Hazardous materials or substances
  • Magnetized materials
  • Oxidizing materials (like peroxide)
  • Radioactive materials
  • Chemical substances
  • Portfolios or cases with alarm mechanisms installed
  • Venoms
  • Oxygen

For international flights, objects that are prohibited by the laws or regulations applicable to the country of departure or arrival will be also forbidden.

Objects that, to the Airlines discretion, could be dangerous or unsafe for the operation due to its weight, size or form, for which the Airline should take into account, among other things, the type of aircraft in use and if items are packed properly.

Firearms or ammunition. If the Airline, accepts to transport firearms or ammunition, its transport will be subject to what the Civil Aviation Law and its Regulations establishes, in the current contract and in the Airline manuals, indicating among other requisites, that they should be transported unloaded, with the safe on, conveniently packed, in the aircraft's cargo compartment and with the authorization of corresponding authority for its possession and transportation. The transportation of more than 5 kilograms of ammunition, per passenger is prohibited.

Fragile or perishable objects, money, currency, jewelry, artwork, precious metals, silverware, securities and any other valuable objects such as expensive cloths, optic devices, electronics, televisions, computers, video and photo cameras, radio frequency transmitters, business documents, passports, and investment securities. The Airline will not be responsible for any lost, damaged or stolen articles mentioned above.

Incubators or stretchers. All checked-in baggage should be inspected to confirm its content; such inspection could be done manually and in presence of its owner (passenger) or done through the use of electronic devices where the presence of the passenger is not necessary. If the Airline has reasons to suspect that the passenger could be carrying with him or in its luggage a forbidden item or one that could be considered a felony, then, the Airline will call the corresponding authorities to take care of the situation.

Baggage Claim

The Passenger must pick up the baggage as soon as it is available after arriving to its destination. You must show the baggage receipt given by the airline in order to collect the baggage.

Carry-On Baggage

Each passenger is allowed to take up to two bags to the passenger cabin, whose combined weight should not exceed 22lbs. The Airline reserves the right of denying the transport of baggage that could risk the safety of the flight or the comfort of the rest of the passengers.

Carry-On baggage should easily fit under the seat in front of you or into the overhead bin compartment.

Carry-On Forbidden Items

In addition to the items mentioned on the policy ¨ Forbidden Checked-in Baggage Articles¨ are also prohibited when carrying balloons, balls or inflated balls, fishing rods, umbrellas, spears, darts, batons, domestic tools, surgical instruments or piercing objects, glass, mirrors and any other item that, could be dangerous to the passengers, crew or aircraft.


Animal or pet Transport

The Airline reserves the right to deny or allow the transportation of animals. In such cases, its transportation will be subject to what’s established in the applicable laws and in the Airline procedure manuals, as well as the conditions established in Interjet’s Passenger Air Transport Services Contract.

Musical Instrument Transportation

The Airline reserves the right to allow or deny the transport of musical instruments. In such cases, its transportation will be subject to what’s established in the Airline procedure manuals, as well as the conditions established in Interjet’s Passenger Air Transport Services Contract.

Transportation of Ashes

The transport of ashes will be permitted under the passenger’s sole responsibility as long as the traveler carries the ashes on an airtight container, appropriate for its use, in the passengers cabin. Also, the passenger must comply with the conditions established for Carry-On Baggage.

Pregnant Women

The transport of pregnant women is subject to the following conditions:

  • If pregnancy development at time of traveling is before the completion of the seventh month, the passenger would not need to comply with any special requisites.
  • If pregnancy development at time of traveling is before the completion of the seventh month, the passenger would not need to comply with any special requisites.
  • If the pregnancy is at the eighth month or more advanced then, the Airline reserves the right to deny rendering the service, without any liability on their part. If the Airline decides to render their services, the passenger must sign the letter mentioned in the previous section.
  • In either case, the pregnant passenger will be forced to prove, through an original and recent medical certificate, the number of weeks of pregnancy and that traveling on an aircraft represents no risk for her or the baby.

Traveling Minors

The Airline will transport minors that are between 5 (five) and 18 (eighteen) years old minus 1 (one) day, traveling without the company of an adult, as long as one of the parents, person exercising parental authority or whoever has custody over the minor, request the Airline the transport of the minor, explicitly stating their authorization in writing, by filling and signing the corresponding form which is accessible to all passengers at the check-in counters of all airports where the airline operates, as well as in offices and contract service units that the airline provides. In addition the charges released at the interjet's Centers or at must be covered.

The indicated form must be handed to the Airline's employee when checking-in/documenting the minor and must specify the name of the person responsible for the child at the airport of destination. Such person must identify itself to the Airline’s personnel. The responsibility taken by the Airline under the provisions of the Act and Regulations mentioned above, will cease when the minor is delivered to the person responsible for him at the airport of destination. The airline will not be held responsible for checking the quality of those signing the letter of authorization, thus free from any liability about the minor.

If the minor to be transferred according to what is stipulated on the above paragraph, suffers from a disease or is affected by a condition which requires special attention before, during and after the flight; the airline reserves the right to proceed with the child's transfer. According to the guidelines of operation, the Carrier may set the number of minors that can be transported without being accompanied by an adult.

The transportation of minors traveling accompanied by an adult, will abide by the following rules:

  • Younger than 5 (five) years should travel with an adult.
  • Adult passengers can travel with 1 (one) infant that is under 2 (two) years old under their custody, without charge, but without seat assignment and without check-in baggage, as long as the minor's age is accredited officially.
  • Each adult passenger can travel with a maximum of 2 (two) infants under two (2) years old under their custody. In such situation, one of the minors could travel without having a seat assign but the second should pay the corresponding fare, like if it was an adult.

The Airline reserves the right to transport infants under 7 (seven) days old. At its sole discretion, the Carrier may offer the service as long as the trip is supported by a medical prescription given in writing by a licensed professional. The parents of the infant must sign the Airline's format where it removes all the Airline's responsibility/liability regarding that matter. The medical certificate should be an original or a certified copy in order to be accepted.

The Carrier may ask at any time for proof of children or infants’ age, which when without the Airline could refuse to provide the service.

Transport of Handicap or Special Need Passengers

The transportation of passengers with special needs or any type of handicap will be subject to what is established in Interjet's Passenger's Air Transport Contract Services and must state their condition when buying the ticket.


Ticket possession or Confirmation code

The Airline reserves the right to deny the hired service when the passenger abstain to provide a Confirmation code or to hand the Ticket to the Airline's personnel requesting it.

Passenger Identification

At time of check-in as well as when boarding the aircraft, the passenger (adult) should present to the airline's personnel an official, current and valid an photo ID.

Government requisites For International Flights

The passenger must meet the travel requirements established by government authorities, both national and international, so you must present immigration documents for entry and exit and any others that may be required. Must arrive early enough in order to complete the paperwork and exit documentation.

Requirements for all passengers

All passengers that hire the Airline's services for domestic and international flights should provide the name and phone number of a contact person. The information provided will stay at the Airline's system until the segment of the flight has been covered and will be destroyed by the Airline after the flight arrival. If the above requirement is not fulfilled before boarding, the Airline could deny its service, without any responsibility and without being committed to the transportation of the passenger in a posterior date, nor compensate, repay or reimburse the cost of service.

Airport Regulations

The Passenger must observe, respect, make and allow the necessary safety measures indicated in Airports or Airlines regulations, or of applicable laws and regulations, such as the inspection and luggage weight or the examination of documentation by both corresponding authorities and Airport’s or Airline’s personnel to be performed.

Use of Electronic Appliances

For security reasons, the Airline will limit or prohibit the onboard use of electric equipment, among which are included cell phones, portable computers (laptops, net books, smart books or similar made by the science innovation), printers, portable recorders, CD or cassette players, radios, or other portable music equipment (mp3, mp4 or similar developed by science advancement), electronic games or data transmitting or receiving equipment, e-book readers, radio controlled toys and walkie-talkies. The use of earphones for hearing impaired passengers, with pacemakers, and other medical equipment will be allowed.

Responsibilities for Denied Entry or Exit

The passenger who is denied entry or exit on any country, state or territory, will be liable to pay any fine or charge imposed on him or the Carrier as well as the cost of transportation required to move the passenger back to the country, state or territory where he is returned to.

No Smoking

It is strictly forbidden to smoke inside the aircraft.

Transportation Transportation Denial

Without liability of the other established incidents in this instrument, the Airline reserves the right to deny transportation service to passengers who are placed in the conditions indicated in Interjet’s Air Transport Passenger Services Contract.


Group Service

The simultaneous acquirement of e-tickets for a number greater than 9 (nine) Passengers should be made through the department or area assigned by the Airline.

Transportation Service Denial.

Interjet reserves the right to consider disruptive all Passengers whose conduct during flight, by the Airline’s crew judgment, endanger the passengers, crew or aircraft safety or jeopardize the flight’s operation, hinder the crew’s performance of their duties or fail to comply to their instructions, including but not limited to, instructions relating to the smoking prohibition or alcohol or drug consumption; the use of cell phones or laptops; cause discomfort, inconvenience, damage or other injuries to other passengers or crew, who utters threats or insults to other Passengers or crew personnel; and / or behave in a scandalous or offensive way towards the rest of the passengers or crew.

In any of the previous events, the Airline could take the necessary measures considered to prevent the behavior from continuing; including the decision of disembarking the disruptive passenger in a different and more immediate location to the place of destination, as well as to hand him/her over to the corresponding authorities and of establishing the procedures belonging against him.