Políticas de flexibilidad

Flexible booking policy

We are here to help you

Due to COVID-19 travel restrictions, many passengers are facing unexpected disruption to their travel plans. To support our passengers during this time, we’ve implemented a flexible booking policy for current and future bookings. This policy will make it easier to change your flight dates.

Políticas flexibilidad

When does Interjet’s flexible booking policy apply?

Interjet’s flexible booking policy applies to all tickets purchased with us, including e-tickets issued with an Interjet code (837).

The policy applies to all bookings with a flight departing up until October 31st 2020, regardless of purchase date. For e-tickets, the policy is valid for tickets issued up until October 31st 2020, regardless of flight date.

Is there a charge for changing my flight?

There are no charges for changing flight date or route. You will only have to pay the difference in fare if your new flight is more expensive than your original flight. This should be paid at the time of making changes to your booking. We have kept flights at affordable prices so that you can avoid these charges where possible.

If my circumstances change, can I change my flight again?

You can make several changes to your booking, no matter what fare class you’re flying in, as long as you respect the dates when the flexible booking policy applies.

Fleixibilidad COVID-19

Until when can I re-book my flight?

You can make changes up to one year after the ticket was originally issued, or up until June 30th 2021.

For bookings that expire before October 31st 2020, expiry will be extended until October 31st 2020.

For e-tickets, tickets must be re-issued before expiry.

When can I request a change to my flight?

Changes can be made up until 24 hours before flight departure.

I booked through a travel agency. How do I request a change?

You should request any changes through your travel agent or through the company which sold you the ticket. They have access to our flexible booking policy and your tickets will be valid for date and route changes.

Can I get a refund?

Only tickets in Priority class are eligible for refunds, according to the terms and conditions stated on your booking.

Priority class bookings also let you change passenger names, and same day flight changes according to terms and conditions.