If your baggage is damaged after the flight, we will be liable for the damage incurred. The best thing to do is to report the damage to the Lost & Found office as soon as you collect it. If you do it later, you will have to send photos to document the damage. In most airports, the Lost & Found office is located in the baggage reclaim area.
Costs are only assumed if the damage has been confirmed in the report. In Mexico, these compensations are governed by the Civil Aviation Law, while in our international destinations are based on the Montreal Convention.
In any case, both the airport where you registered the damage and our Customer Care Center, will answer any questions you may have.
Interjet assumes no liability for the loss or forwarding of items left on its aircraft.
Interjet is only liable for baggage that is lost, damaged or arrives late to a limited extent in accordance with the Conditions of Carriage.