Terms and conditions

These Terms and Conditions constitute the basic principles under which ABC Aerolíneas, S.A. de C.V. "Interjet" operates (hereinafter, and for purposes of this document, referred to as the “Airline”). Also, in conjunction with the Contract of Carriage, they establish the rights and responsibilities assumed by the Passenger upon contracting the air transportation services provided by the Airline.

Service Characteristics and Contracting

The Passenger will be obliged to pay the fare corresponding to the service contracted, and comply with the terms and conditions contained herein and in the Contract of Carriage, as well as the applicable law. The paid fare shall only be refundable in the cases expressly provided for by law or, where appropriate, as provided in Interjet’s Contract of Carriage or by the terms and conditions of the type or class of Fare purchased.

Schedules and Data

It is the responsibility of the Passenger to provide true and accurate data at the time of contracting the service, as well as to check flight schedules, date and name associated with the Confirmation Code.

Taxes and Charges

Taxes, duties, and other charges shall be borne by the Passenger, who must pay them in full, together with the respective fare.

Fares

The Airline may establish and freely change the fares, which shall be applied in a non-discriminatory manner, on an equal basis to all users. The Airline shall make the fares available to the general public, both in service centers and on the www.interjet.com website.

Changes

Passengers will be able to make changes in route, name, time and/or date of flight, depending on the type or class of fare paid, provided there is space available on the new flight. Passengers must pay any charges for booking changes, as well as the difference between the fare paid and the fare in effect at the time of the change, when the second is higher than the first.

Documentation

Passengers must arrive at the Airline counters at the airport of departure sufficiently in advance to allow time for their Boarding Pass to be issued and, where appropriate, to check their luggage. We recommend arriving 2 hours in advance for Domestic Flights, and 3 hours in advance for International Flights. Passengers must provide their Confirmation Code when prompted, as well as an official photo ID, to obtain a Boarding Pass or to check baggage.

During the checking process for International Flights, Passengers must show a valid passport, as well as the visa or permit required, if any, by the immigration authorities of the destination country.

During the checking process for International Fflights, Passengers must show a valid passport, as well as the visa or permit required, if any, by the immigration authorities of the destination country.

Boarding

Passengers must arrive at the corresponding boarding gate at least 30 (thirty) minutes before the departure time for Domestic Flights, and at least 50 (fifty) minutes for International Flights. Passengers must show their Boarding Pass and official ID to the Airline personnel in order to be allowed to board the airplane.

Seat Assignment

Seat assignment depends on the type or class of fare selected. For operational or safety needs, or in the case of passengers with special needs, the Airline personnel may require the Passenger to change seats, ensuring that this change is made only to a new seat of the same class.

Checked Baggage

Passengers -- other than “Light Fare” passengers -- are entitled to carry, free of charge, 25 kg of checked baggage, or up to 50 kg, depending on the type of fare purchased. Maximum weight per piece of checked baggage must not exceed 30 kg, and the sum of the linear dimensions (length plus width plus height) per piece must not be greater than 2.73 meters.

Oversized Baggage

Any piece of luggage exceeding weight limits and/or permitted measurements may only be transported if the passenger pays the fee established by the Airline in the event of Excess Baggage. Without exception, no pieces of luggage exceeding 30 kilograms or 2.73 meters will be accepted.

Prohibited Items in Checked Baggage

It is prohibited to carry any of the following items in checked baggage:

  • a. Objects that could endanger the safety of the aircraft, persons or property on board the aircraft, which include, but are not limited to, the following:
    • 1. Flammable liquids or gases (gasoline, paint, gas charges).
    • 2. Firearms or explosives (ammunition, fireworks, signal flares, stun guns), except as otherwise provided by the applicable law. In any case, it is forbidden to carry more than 5 kg (11 lbs.) of ammunition per passenger.
    • 3. Industrial or household products (bleach, aerosols, mercury or solvents).
    • 4. Matches or lighters.
    • 5. Corrosives (acids, wet batteries, etc.).
    • 6. Irritants.
    • 7. Magnetized materials.
    • 8. Oxidizing materials (such as peroxide).
    • 9. Radioactive materials.
    • 10. Chemical substances.
    • 11. Portfolios or cases with installed alarm mechanisms.
    • 12. Poisons.
    • 13. Oxygen.
    • 14. Fire extinguishers.
    • 15. Lithium-ion batteries, including those installed on electric skates, self-balancing wheels, electric scooters.
    • 16. Samsung Galaxy Note7 devices
  • b. For International Flights, those objects that are prohibited by applicable laws or regulations.
  • c. Objects that could be dangerous or unsafe for operation because of their weight, size or shape.
  • d. Swords, knives and similar items.

The Passenger agrees to comply with the provisions and regulations of mandatory circular CO SA-17.2/10 R3 establishing the regulation of prohibited items on Public Service aircrafts, and their possession in the sterile areas of the Public Service Civil Aerodromes for the Prevention of Acts of Unlawful Interference.

Valuable Items in Checked Baggage

The Carrier recommends not carrying in checked-in baggage, valuable items such as: personal or business documents, passports or any type of identifications, jewelry, artwork, metals or precious, cash, personal computers, audio and/or video players, all kinds of electronic devices. Any other kind of object or item that resembles any of those mentioned before are not recommended as well.

Claiming Checked Baggage

Passengers must collect their Checked Baggage as soon as it is made available on the baggage claim belts at the destination airport. Passengers must provide baggage receipts in order to collect their checked baggage.

Hand Baggage

Each Passenger is entitled to carry up to two pieces of luggage in the passenger cabin, the total weight of which, shall not exceed 10 kilograms (22 lbs.). The maximum size of any piece of unchecked baggage shall not exceed 40 cm x 30 cm x 23 cm. The Airline reserves the right to prohibit the carriage in the passenger cabin of baggage that could put flight safety or the comfort of other passengers at risk.

This provision does not apply to aids for persons with disabilities.

Prohibited Items in Hand Baggage

The following, among others, are considered dangerous elements for passengers and/or their belongings, airline crew or the aircraft, in accordance with the applicable regulations, and are thus prohibited: inflated balloons or balls, fishing rods, rain sticks, spears, darts, batons, household tools, surgical or sharp instruments, glass, and all items specified in the Interjet’s Contract of Carriage, as well as any other items that, according to the Airline personnel, represent a danger to the Passengers, crew or aircraft.

Infant Transportation

All Adult Passengers may, without payment of any fee, carry an infant (less than two years old) in their care without right to an additional seat or baggage allowance for the infant. For purposes of the foregoing, the Passenger, when checking the infant's documentation, must verify the age of the child through his/her birth certificate. For safety reasons, the Airline reserves the right not to transport infants under seven (7) days old.

Transportation of unaccompanied Minors

Minors may travel alone, as long as the minor provides a letter of acceptance of responsibility from their parent or guardian. In the case of minors traveling alone or with other adults who do not exercise parental authority or guardianship, the written consent of whoever does exercise parental authority or guardianship must be verified. The document attesting the authorization referred to above must be submitted at the time of check-in, indicating, in addition, the name of the person to whom the Minor will be delivered at the destination city. If this requirement is not met, the Airline will not transport the Minor. All children under 5 (five) years old are required to travel in the company of their parents or an Adult who has authorization from the parents, guardians or person exercising parental authority or guardianship over the Minor.

Transportation of Unaccompanied Minors on International Flights

For the transportation of minors or persons under legal guardianship under Mexican law, traveling from Mexico abroad alone or accompanied by an Adult other than those who exercise parental authority or guardianship over them, documentation will be required at the airport of departure and the following items, in addition to the passport or valid identity document, must be provided: (i) document through which those exercising parental authority or guardianship authorize their departure from the country, executed before a notary public; or (ii) document issued by the competent authority. In the latter case, the document may be the form issued by the immigration officials in Mexico. If the document that contains the authorization is granted abroad, it must be legalized or apostilled, as appropriate, and be accompanied by the respective translation in the case of any language other than Spanish.

Transportation of Passengers with Special Needs

Transportation of Passengers with special needs will be subject to the following:

  • a. If the Passenger with special needs requires the use of oxygen during flight, he/she may do so, provided that the oxygen concentrator is approved under the standards of the FAA (Federal Aviation Administration in the United States). Oxygen concentrators should be exclusively used for medicinal purposes.
  • b. Passengers with special needs can travel without having to submit medical certificates, except in the following cases:
    • Having undergone surgery, less than 10 days from the date of departure.
    • Having any communicable disease or infection (boarding will not be allowed if the disease is easily spread in closed environments such as aircraft cabins, and, if the disease involves severe consequences for the health of other passengers). In this case, the medical certificate must indicate the conditions or precautions to prevent spreading and indicate whether the infection or disease is transmissible to other people aboard.
    • The corresponding medical certificate shall contain the minimum data regarding the treating physician (name, specialty, professional license and telephone numbers), and shall also specifically mention the medical condition of the passenger and provide medical authorization to be transported by air.
  • c. An expectant mother with a complication-free pregnancy can travel on the Carrier’s flights up to the end of the 7th month of her pregnancy without a medical certificate. An expectant mother who is beyond the 7th month of her pregnancy must present a medical certificate, dated within 72 hours of the scheduled time of departure. The certificate must state that the physician has examined the patient and found her to be physically fit for travel by air and the certificate must state the estimated date of birth.

Transportation of Passengers with Disabilities

Transportation of Passengers with disabilities will be subject to the following:

  • a. The Airline shall provide any Passengers with disabilities who so require it, assistance to move between the terminal entrance (or a vehicle drop-off point adjacent to the entrance) through the airport to the gate for a departing flight, and from the gate to the terminal entrance (or a vehicle pick-up point adjacent to the entrance after an arriving flight).
  • b. The Carrier will accept for transportation, without charge, a service dog that is required to assist a person with a disability (subject to credible assurance that it is a service dog, including: the presence of a harness, a certificate in writing that the dog has been trained by a professional service animal institution, or other credible assurance). For the comfort of all passengers, the Carrier staff will determine, in consultation with the person with a disability, where the person and service dog will be seated. The Carrier will assign a seat which provides sufficient space for the person and the service dog, and the carrier will permit the service dog to accompany the person on board the aircraft and to remain on the floor in the seat row of the person’s passenger seat, or, if there is insufficient space in the row, on the floor in an area where the person can still exercise control over the dog.
  • c. The Airline shall allow the boarding of all Passengers, and shall not deny passengers transportation on grounds of their disability or condition, unless there are obvious and indisputable conditions that determine the existence of a risk to their own life or safety, or that of other passengers and/or the operation, in which case, the Passenger will be given a written explanation detailing the reasons for the refusal of transportation.
  • d. Passengers with disabilities, or the person in charge of contracting the service of air transportation on their behalf, shall be solely responsible for the information, where appropriate, provided to the Airline regarding their mobility and autonomy, as well as their decision to travel alone; the Airline shall not require a Passenger with a disability to be accompanied by a person to assist the passenger, except where the passenger cannot assist in his/her evacuation from the aircraft in the event of an emergency.

Transportation of Pets

The transportation of pets in the passenger cabin shall be performed under the sole responsibility of the Passenger, who can only transport animals which, according to the Airline personnel, do not pose a risk to the operation to other passengers or to the crew. The number and transportation of such animals shall be at the sole discretion of the Airline. The Passengers shall be entitled to transport their pet in the cargo hold of the Aircraft, as part of their Checked Baggage allowance, including its cage, food and other accessories. If this constitutes excess baggage, the corresponding charges will apply. It is the responsibility of the Passenger to have all documents for entering or leaving the country, state or territory, health-related or otherwise, necessary for transporting their pet, as well as to cover any costs that this may imply.

Passengers must pay a charge for transportation of an animal (except for Service and Emotional Support Dogs) and container/kennel in the passenger cabin.>/p>

Transportation of Emotional Support Dogs

The Carrier will accept for transportation, at no charge, an emotional support dog required to assist a person with a disability provided the following requirements are met:

    • (a) the passenger provides current documentation (i.e., no older than one year from the date of the passenger's scheduled initial flight) on the letterhead of a licensed mental health professional (e.g., psychiatrist, psychologist, licensed clinical social worker, etc.) or of a medical doctor specifically treating the passenger's mental or emotional disability) stating the following:
      • (1) The passenger has a mental or emotional disability recognized in the Diagnostic and Statistical Manual of Mental Disorders—Fourth Edition (DSM IV);
      • (2) The passenger needs the emotional support or psychiatric service dog as an accommodation for air travel and/or for activity at the passenger's destination;
      • (3) The individual providing the assessment is a licensed mental health professional, and the passenger is under his or her professional care; and
      • (4) The date and type of the mental health professional's license and the state or other jurisdiction in which it was issued.
    • (b) the passenger provides documentation that the dog has been trained to travel within an aircraft’s cabin.
    • (c) the passenger provides documentation that the dog has been vaccinated for rabies and distemper.

Emotional support dogs will not be considered as baggage for the purpose of baggage weight allowances and no excess baggage charges will be applied.

Passenger Identification

Both when checking in and when boarding the aircraft, or upon request, the Passenger must produce an original valid photo ID, both for the Passenger and for the children and/or infants traveling with them.

Government Requirements for International Flights

Passengers must meet travel requirements established by national and international government authorities, and must therefore submit any immigration documents required to enter or leave the country. Every Passenger who contracts the Airline services to be transported on International Flights must provide the name and telephone number of another person to serve as a contact.

Airport Regulations

Passengers must observe, respect, fulfill and allow fulfillment of security measures set forth in the applicable airport regulations, the Airline regulations, or the applicable laws and regulations, such as the review and weighing of luggage or the review of documentation, both by the relevant authorities and the airport or the Airline personnel, as the case may be.

Refusal of Transportation Service

The Airline may refuse transportation service to Passengers in the following cases:

      • a. When any authority prohibits their transportation.
      • b. When the Passenger, at any time before takeoff, utters threats or insults at the other Passengers, Airline personnel, crew or any third party, or adopts a clearly outrageous or offensive attitude.
      • c. When the Passenger shows evident signs of having consumed excessive alcohol or drugs.
      • d. When the fare, taxes, duties and/or applicable charges have been covered by fraudulent or illegal means.
      • e. When the Passenger has breached any of the obligations assumed and arising from this agreement.

Cancellations for reasons attributable to the Airline

In the event of flight cancellation for causes attributable to the Airline, which result in a refusal of boarding, the Airline itself, at the Passenger's discretion, must:

        • i. Refund the price paid for the contracting of services or the amount corresponding to the unused portion of the trip;
        • ii. Offer, with all means available, substitute transportation on the first available flight, and provide, at least and without charge, a telephone or cabled service to communicate with the point of destination; food in accordance with the waiting time until boarding another flight; overnight accommodation in an airport or city hotel, when required and, in the latter case, ground transportation to and from the airport, or
        • iii. Provide transportation on such later date as appropriate to the Passenger to the destination for which the boarding was refused.

In the cases of sections i and iii above, the Airline shall also pay compensation to the affected passenger for an amount no less than twenty-five percent of the price paid for the contracted services or the unused portion of the trip.

Compensation for injuries to the Passenger

In the event that, for reasons directly attributable to the Airline, a Passenger suffers any injuries on their person during the period between boarding the aircraft and disembarking at the destination point, the Carrier reserves all defenses and limitations available under the Warsaw Convention and the Montreal Convention, whichever may apply to such claims including, but not limited to, the defense of Article 20 of the Warsaw Convention and Article 19 of the Montreal Convention, and the exoneration defense of Article 21 of the Warsaw Convention and Article 20 of the Montreal Convention, except that the Carrier shall not invoke Article 22(2) and 22(3) of the Warsaw Convention in a manner inconsistent with paragraph 1 hereof. The limits of liability shall not apply in cases described in Article 25 of the Warsaw Convention or Article 22(5) of the Montreal Convention, whichever may apply.

Compensation for Damage or Loss of Baggage

In case of damage or loss of Checked Baggage and/or Hand Baggage, the Carrier reserves all defenses and limitations available under the Warsaw Convention and the Montreal Convention, whichever may apply to such claims including, but not limited to, the defense of Article 20 of the Warsaw Convention and Article 19 of the Montreal Convention, and the exoneration defense of Article 21 of the Warsaw Convention and Article 20 of the Montreal Convention, except that the Carrier shall not invoke Article 22(2) and 22(3) of the Warsaw Convention in a manner inconsistent with paragraph 1 hereof. The limits of liability shall not apply in cases described in Article 25 of the Warsaw Convention or Article 22(5) of the Montreal Convention, whichever may apply.

Responsibility for Landing on a Location other than the Destination

When the aircraft, by accident or force majeure, lands on a location other than the destination, the Passenger shall be entitled to be transported, at the expense of the Airline, to the original destination as soon as possible.

Liability Limitation Causes

The Airline will not be obliged to pay compensation or to perform any refund to the Passenger when the delay, detour, replacement or cancellation of the flight, are due to unforeseen circumstances, acts of God or force majeure.

Disruptive and Unruly Passengers

Disruptive Passengers will be those who do not respect the rules of conduct in an airport or on board an Aircraft, or who do not respect the instructions of the airport personnel or members of the crew, and therefore disrupt the order and discipline at the airport or on board the aircraft.

Unruly Passengers will be those who commit, on board the Aircraft, from the moment the door is closed before take-off, until it is re-opened after landing, an act of: (i) aggression, intimidation, threats or willful recklessness which endangers the order or the safety of property or people; (ii) aggression, intimidation, threats or interference with the performance of the duties of a crew member or impairing their ability to perform those functions; (iii) willful recklessness or damage to an aircraft, its equipment or structures and crew, threatening the order and safety of the aircraft or its occupants; (iv) communication of information known to be false, thereby putting at risk the safety of an aircraft in flight; and (v) disobedience of legitimate orders or instructions issued in order to maintain safe, orderly or efficient operations.

In either of the above cases, the Airline shall take steps to prevent the continuation of such behaviors, including the decision to force the disruptive passenger to disembark on a different and closer location than the destination point, and to surrender him/her to the competent authorities and initiate any procedures against him/her.

Modifications

The Airline may adapt, modify or correct at any time the contents of this document, subject to that effect to the provisions of the Law on Civil Aviation, and its Regulations and/or any other applicable regulation. In any case, the service will be provided in accordance with the terms and conditions that would have been in force at the time of contacting, unless otherwise provided by law.

Neither the Passenger nor any agent or employee of the Airline shall be entitled to alter, modify or waive any of the terms and conditions set forth in this instrument.

Validity of the Content hereof

Even when any provisions in the Contract of Carriage or herein may be invalidated by a court decision, all other provisions shall remain valid and in effect, and continue to be considered mandatory for the parties.

Jurisdiction and Applicable Law

The Federal Consumer Protection Office is the competent administrative authority to resolve any dispute that may arise regarding the interpretation or performance of this contract. Notwithstanding the foregoing, the parties submit to the jurisdiction of the competent Courts in the Federal District of Mexico, expressly waiving any jurisdiction that may apply, by reason of their present or future domiciles or for any other reason.

This document pertains to an extract from the, which is available for consultation in the http://www.interjet.com website.