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Where can I buy tickets?

For your convenience you purchase your tickets from:

  1. Our website www.interjet.com.mx.
  2. Within the U.S., from our Call Center at 1-866-285-9525 from 7AM to 11PM Central Time.
  3. Within Mexico at 01-800-01-12345.
  4. In Mexico City and the metropolitan area at 11-02-55-55.


How do I know my purchase is confirmed?

A purchase is considered complete when full payment is made and a Confirmation Number is issued.


What can I do if I lose my confirmation number?

Call one of our call centers at:

  1. Within the U.S., from our Call Center at 1-866-285-9525 from 7AM to 11PM Central Time.
  2. Within Mexico at 01-800-01-12345.
  3. In Mexico City and the metropolitan area at 11-02-55-55.


How can I get the lowest fare?

Our fares are usually lower when the ticket is purchased well in advance of the departure date.


What is the deadline to purchase a ticket on the date of travel?

  1. For purchases through our Call Center you will need at least 4 hours.
  2. Directly at the airport with at least 1 (one) hour prior to departure for domestic and international flights.


Do you offer discounts for children between 2 and 12 years?

No, children pay the same fares as adults.


Do I save money buying round trip fares?

No, our pricing structure is based on one-way fares.


What type of credit cards do you accept?

We accept American Express, Visa and Master Card. Debit Cards are not accepted for purchases on our website.


When make purchases through your website, is my personal and credit card information safe?

Yes, it is. To protect your data we use the SSL (“Secure Socket Layer”) protocol provided by VeriSign.


After making a purchase, can I make name changes on the ticket?

We do allow name changes “Ticket Transfers” with a $25.00 USD fee plus taxes, per person/flight.


Can I change my flight’s route, date, departure time?

Yes you can. We allow changes to route, date and departure time provided they are requested with at least 48 hours prior to departure. A change fee of $25.00 USD plus applicable taxes per person/flight will apply. In the event that the new fare is higher than the original fare, the difference in fare plus applicable taxes will apply. If the new fare is lower than the original fare, no refund will apply.


What documents do I need if I want fly to Mexico?

  1. U.S. citizens require a valid U. S. passport.
  2. Legal U.S. residents are required to present a current permanent resident card form I-551, and a valid passport.
  3. For more information contact our reservations desk at 1-866-285-9525.


If I’m unable to use my ticket do I get a refund?

No, our fares are non-refundable


Are there any charges for infants under 24 months of age?

One infant per adult is allowed to travel free of charge, provided the infant is seated in the parent’s lap. A second infant traveling with the same adult will be charged the adult fare, and will have an assigned seat and the standard baggage allowance.


Are there travel restrictions for women who are pregnant?

  1. Women who are 7 months pregnant must sign a Letter of Release
  2. Women who are 8 months pregnant must sign a Letter or Release and present a doctor’s certificate indicating that traveling by air does not represent a risk to the mother and child.


What are the travel requirements for unaccompanied minors?

Minors between 5 and 17 years require written authorization from the parents or legal guardian. The authorization form can be obtained at the airline’s ticket counter.


Do you allow strollers and baby car seats onboard?

Space limitations do not allow us to transport these items onboard; however, before boarding the plane airport personnel will tag and store them in the baggage compartment. Upon arrival they will be ready for pick-up as you exit the plane.


Do you allow passengers on stretchers?

No, we do not offer this service.


Do you allow carrying babies in incubators?

No, we do not offer this service.


Does Interjet allow transportation of human remains?

Currently we do not offer this service.


Does Interjet allow transportation of pets?

Yes, however the following conditions need to be met :

  1. Pets that will be Checked-in to travel in the Cargo Compartment

    Interjet will transport dogs, cats, and domestic birds, as long as they are clean and enclosed in a proper kennel or approved pet carrier; and the passenger obtains all the required health and vaccination documents of entry or departure (to the country, state or territory) for the transportation of the animals.

  2. Pets that will transported in the Passenger Cabin

    Service dogs are allowed to travel onboard the cabin as long as the dog is accompanied by a passenger with special needs such as being visually impaired.

    “Miniature”-sized cats or dogs will be allowed to be transported in the Passenger Cabin if considered to be an Animal for Emotional Support, where the Passenger needs to provide documentation stating that the pet is required for his/her emotional well-being. At the discretion of the Airline, the animal must be deemed as non-threatening to the flight operation or to the rest of the passengers and crew. The passenger must obtain all the required health and vaccination documents for travel to another country, state or territory.

    The pet must be enclosed in a proper kennel or approved pet carrier, which needs to be waterproof, enclosed, scratch-resistant and pliable (not hard plastic). The measurements of the pet carrier/kennel cannot exceed 40cm x 30cm x 23 cm (15.76in x 11.82in x 9.06in) and must be fit under the seat, where it shall remain during the entire flight time. The pet cannot be sedated.

    Only two (2) pets will be allowed in the Passenger Cabin per flight. Therefore it is recommended that flight accommodations are done in advance.

    Maximum Weight and Height allowed per pet: 11 lbs. and 9.85 inches respectively. If the pet exceeds these dimensions, it will need to be checked-in to be transported in the cargo compartment.

    The Airline reserves the right of determining if the animals to be transported, along with their kennel or pet carrier, food and accessories are considered as part of the maximum baggage allowance or if they constitute excess baggage, for which the Passenger will be required to pay the applicable charges.

    For more information please contact an Interjet representative through our call center or by checking with the local airport representatives.

    Airports where at this time do not allow Pets in the Passenger Cabin are: Monterrey, Tampico, Ciudad Juarez and Hermosillo.


What is your budget allowance?

  1. For international travel the check-in baggage allowance is 50 kilos (110 lbs)
  2. For domestic travel is 25 kilos (52 lbs)


Can I bring musical instruments onboard?

Yes, provided they can be stowed in the overhead compartment or under the seat in front of you. You can also purchase an adult fare ticket and place the instrument on it provided that the seat is next to you, that the instrument can be fastened, and that its linear dimensions do not exceed a total of 78.74 inches (height + width + length) and its weighs 66 lbs. or less.


I need a Wheelchair; do I need to ask for it in advance?

It is not necessary; however, to better serve you we recommend that you take advantage of our Special Request form at the time of purchase and place the request.


Do you allow sporting equipment?

Yes, as part of your baggage allowance, any excess weight would be charged the standard rate.


Do you have restrictions on carry-on items?

Yes. Dangerous goods, inflated balls and balloons, fishing rods, umbrellas, spears, darts, baseball bats, domestic tools, surgical instruments, glass, mirrors or other items which in the opinion of the company represents a danger to the aircraft or their passengers.


What items are not permitted to be transported as part of my luggage?

It is prohibited to carry on baggage::

  1. Articles or objects that the airline deems not to be properly packaged.
  2. Items or objects which in the opinion of the airline could endanger the aircraft, its crew or other passengers.
  3. Liquids and / or flammable gases (gasoline, paints, gas refills, fuel, oxygen).
  4. Firearms and explosives (ammunition, fireworks, signal flares, fireworks, cartridges).
  5. Industrial or household products (bleach, aerosols, mercury, and other solvents).
  6. Matches / Lighters.
  7. Corrosives (acids, wet batteries, etc) Irritants, magnetized, oxidants (as peroxide) and radioactive waste.
  8. Portfolios or cases with installed alarm mechanisms.
  9. Poisons.
  10. Products of avian origin (egg or any other). Also prohibited pack clothes, merchandise and other items in egg cartons for transportation.


What items are prohibited to transport either as carry-on or checked baggage?

  1. Prohibited as checked-in.
  2. Prohibited as carry-on


What items are prohibited to be transported in hand luggage and in checked baggage?

It is forbidden to transport as luggage:
  1. BOX CUTTERS
  2. BITES Alpine / Peaks Ice Breaker.
  3. KNIVES - With the exception of plastic knives or butter round leaf
  4. BUTCHER KNIVES
  5. Razor blades - such as knives, razors, utility, razor blades, loose parts, excluding safety razor machines.
  6. SABLES
  7. BASEBALL BATS
  8. Bows and arrows
  9. Cricket bats
  10. GOLF CLUBS
  11. HOCKEY STICKS
  12. THE LACROSSE STICKS
  13. Pool Cues
  14. STICKS FOR SKIING
  15. AXES
  16. Cattle prods
  17. WORKING METAL BARS lever type.
  18. HAMMERS
  19. Drills and drill bits (including cordless portable drills)
  20. SAWS
  21. TOOLS (more than seven inches in length)
  22. GEL-TYPE OF CANDLES
  23. CUSTOM GEL - gel insoles are not permitted, but shoes with heels builder gel can and should be removed and controlled
  24. Non-flammable liquid, gel or aerosol paint
  25. Snowballs and decorations, and regardless of size or amount of liquid inside, even with documentation
  26. SWORDS
  27. ARPON
  28. AIR GUNS
  29. AIR GUNS (PAINT BALL, GOTCHA)
  30. GUN LIGHTER
  31. MITTS
  32. Kubaton
  33. USE SPRAY SELF DEFENSE PEPPER
  34. 4 ounces (118 ml) container of mace or pepper spray is permitted in checked baggage provided it is equipped with a safety mechanism to prevent accidental spraying. Defense Sprays containing more than 2% of the mass of tear gas (CS or CN) are prohibited in checked baggage.
  35. MARTIAL ARTS WEAPONS
  36. Tolet
  37. Chaco
  38. ELECTRIC PARALIZARORES
  39. Thrown OR MARTIAL ARTS (stars)
  40. MANGO PORRAS
  41. Brass knuckles
  42. FIREARMS-Interjet not allow the transport of firearms on international flights.
  43. AMMUNITION
  44. Flare Gun
  45. FLARES
  46. PARTS OF WEAPONS AND FIREARMS
  47. Pellet gun
  48. REAL WEAPONS OF FIREARMS
  49. STARTER PISTOL
  50. DETONATORS
  51. DYNAMITE
  52. FIREWORKS
  53. FLARES (any form)
  54. HAND GRENADES
  55. PLASTIC EXPLOSIVES
  56. Realistic replica of Explosives
  57. AEROSOLS (except personal care or toiletries in limited quantities)
  58. Fuels (including cooking fuels and any flammable liquid fuel)
  59. GASOLINE
  60. GAS BURNERS
  61. LIGHTER FLUID
  62. FLAME LIGHTER - flame lighters create a thin needle, like a flame that is hotter (reaching 2,500 degrees Fahrenheit) and more intense than those of common lighters. Flame lighters often used for pipes and cigars, and maintain a constant flow of air-propelled fire regardless of the angle at which it is held. Torch lighters remain banned.
  63. Matches ANYWHERE ON A safe deposit box (no strike anywhere) matches are permitted as hand luggage, but all matches are prohibited in checked baggage.
  64. Flammable paints (see below for other items to non-flammable paints)
  65. PAINT THINNER WITH DILUTED
  66. Realistic replicas of incendiaries
  67. CHLORINE FOR SWIMMING POOLS AND SPAS
  68. FIRE EXTINGUISHERS AND OTHER COMPRESSED GAS CYLINDERS
  69. LIQUID BLEACH
  70. Spillable battery - except those in wheelchairs
  71. Spray paint
  72. Tear Gas - Self Defense Sprays containing more than 2% of the mass of tear gas (CS or CN).
  73. Flammable liquid, gel or aerosol paint
  74. POWDER
  75. Flare Gun